Legal

Privacy Policy

Last updated: 8 June 2026

⚠️ Template notice: This is a starting-point template, not legal advice. Have it reviewed by a qualified lawyer and tailored to your business, the data you actually collect, and the laws that apply to you (e.g. GDPR, CCPA, the Australian Privacy Act) before publishing.

Petshub ("we", "us", or "our") operates the Petshub mobile application and this website (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

Information you provide

  • Account details — your name, username, email address, and password.
  • Pet information — names, species, breed, age, weight, and health records you choose to add (vaccinations, medications, vet visits, and uploaded documents).
  • Content — posts, photos, comments, messages, and community activity.

Information collected automatically

  • Usage data — how you interact with the app, features used, and approximate device information.
  • Location — if you enable it, to show nearby vets and clinics.

2. How we use your information

  • To provide and maintain the Service, including health records, reminders, and bookings.
  • To send notifications you've asked for, such as vaccination and medication reminders.
  • To enable community features, messaging, and pet-profile sharing.
  • To improve the Service, troubleshoot issues, and keep it secure.

3. Sharing your information

We do not sell your personal information. We share it only in limited cases: with service providers who help us run the Service (such as hosting and analytics), with people you choose to share a pet profile with (like a co-parent or vet), or where required by law.

4. Data retention

We keep your information for as long as your account is active or as needed to provide the Service. You can delete your account at any time, after which we delete or anonymize your personal data within a reasonable period, except where we're required to retain it.

5. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise these rights, contact us at the address below.

6. Children

The Service is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their personal information.

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Changes to this policy

We may update this policy from time to time. We'll post the new version here and update the "Last updated" date above.

9. Contact us

Questions about this policy? Email us at privacy@petshub.app.