Terms of Service

Welcome to Petshub. These Terms of Service ("Terms") govern your use of the Petshub app and this website (together, "Petshub"), run by CLN Tech Pty Ltd. By using Petshub, you agree to these Terms.

1. Who can use Petshub

You must be 16 or older to create a Petshub account. Pet sitting (posting requests, offering to sit, bidding and payments) is only for people 18 or older, and the app asks you to confirm this before you use it.

You're responsible for your account and for keeping your password secure. Give accurate information when you sign up.

2. Your content

You keep ownership of the content you post: photos, profiles, posts and messages. By posting, you give us a limited licence to host and display that content so we can run Petshub. You're responsible for the content you share and must have the right to share it.

3. Acceptable use

• Don't post unlawful, harmful or abusive content.
• Don't harass other users or misuse community features.
• Don't share someone else's location, or use location features to follow or track anyone without their agreement.
• Don't post false Lost & Found reports or sightings.
• Don't take pet-sitting payments outside Petshub to avoid the service fee or our payment protection.
• Don't try to disrupt, reverse-engineer or gain unauthorised access to Petshub.

4. Health information disclaimer

Petshub helps you organise your pet's records, but it is not a veterinary service and doesn't give medical advice. Always consult a licensed veterinarian for diagnosis and treatment.

5. Vet bookings

Vet bookings made through Petshub are agreements between you and the clinic. We help with scheduling but aren't responsible for the care provided, availability or cancellations.

6. Pet sitting

Petshub lets pet owners post sitting requests and lets sitters offer to do them. Sitters are independent people, not Petshub employees or contractors. The agreement to look after a pet is between the owner and the sitter. Meet, check references and agree the details before you hand over your pet or your keys.

Payments. Payments are processed by Stripe. When an owner accepts a bid, they pay the bid price. We hold the payment until the job is marked complete, then pay it to the sitter, minus a 5% Petshub service fee. Sitters must set up a Stripe account and agree to the Stripe Connected Account Agreement before they can bid.

Cancellations and refunds. If the job is cancelled before it's marked complete, the owner gets a full refund.

Problems. Either side can report a problem during a job in the app. While a report is open, we hold the payment until we've looked into it.

Reviews. Owners and sitters can review each other after a completed job. Reviews must be honest and about the job.

7. Walks and location

Walk tracking, live location and Lost & Found use your phone's location. Distances, points and leaderboards are for fun and may not be exact. Stay aware of your surroundings and follow local rules when you walk. Don't use the app while driving.

8. Ending your account

You can stop using Petshub and delete your account at any time. We may suspend or close an account that breaks these Terms or misuses Petshub.

9. Disclaimers & liability

Petshub is provided "as is". To the maximum extent permitted by law, we aren't liable for indirect or consequential loss arising from your use of Petshub. Nothing in these Terms limits your rights under the Australian Consumer Law.

10. Changes

We may update these Terms. We'll post the new version here and change the date at the top. If you keep using Petshub after a change, you accept the new Terms.

11. Contact

Questions about these Terms? Email [email protected].